Office Policies

Appointments

We advise guests arrive 15 minutes before your scheduled appointment time to allow for registration/check-in and preparation for your treatment. We require a $50 deposit. We do not accept walk-ins and do not take anyone early…Please do not come super early hoping to be “squeezed’ in as we have limited seating and busy schedules.

Late Arrivals

Arrival after 15 minutes, may affect the allotted time of the service. Your service type may be changed to avoid delays for other guests. We will make every effort to accommodate guests for their full appointment time but this may not always be possible. For all customers we understand many unexpected situations can occur such as delays due to traffic…etc. So please plan accordingly. Anything later than 20 minutes is subject to canceling and rescheduling.

Children / Guests

You cannot bring children with you to your appointment unless you have another adult to accompany you to watch your child in the waiting area. Children under the age of 18 cannot wait in the waiting area unattended. No children are allowed in the treatment rooms under any circumstances. If you cannot find childcare, you will need to reschedule. For child safety and liability reasons you need to adhere to these guidelines. You may only be accompanied by one guest and they must wait in the waiting area. Nobody aside from our staff is allowed in the treatment room during your procedure. If you are disabled and require any assistance please let us know at the time of booking.

Late Cancellation / No-Shows

Guests are responsible for lateness and no-shows. If you are a no-show to your scheduled appointment your deposit will be redeemed for that session and you will not receive a refund. Any no shows related to service packages are subject to the forfeiture of that scheduled treatment. Guests who cancel or reschedule reservations before 24 hours of their appointment time are granted full credit at the clinic.

Payments & Gratuity

The clinic accepts Cash (We do not carry change.), MasterCard, Visa, American Express, Discover and Care Credit as payment. Service Providers prefer cash tips but also have Venmo if that is easier.

Special Conditions

Please notify our receptionist before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, are pregnant, or have any allergies to lidocaine.

Prices Subject to Change

We are constantly updating and expanding our services and strive to keep our website and menu prices updated. Please be advised that prices and services are subject to change.

Service Refunds

All services rendered are considered final sale, and no refunds will be issued.